Recent Water Damage Posts

Flood Damage Restoration

6/20/2022 (Permalink)

Flood Damage Restoration

With weather becoming more volatile because of climate change, flooding is a growing problem in the Bay area . Homes and businesses not hit by floods in the past can suddenly be inundated by water from water courses or surcharging sewers.

SERVPRO Of Mountain View , Los Altos provides comprehensive flood cleaning support for businesses and homeowners. Our expert services, developed over many years of service, include: emergency flood water pumping and removal, flood clean-up and waste removal, building drying and flood water building restoration.

Speed is essential in responding to flood incidents. Our experienced and trained specialist teams can be with you straight away. We can then work with you professionally and sensitively through every step of the flood recovery process.

Contact us about flood damage cleaning:6507702992

Who We Work With?

As one of the United States leading flood clean-up specialists, we work with commercial and industrial businesses, utility companies, and homeowners to deliver flood recovery support.

Organizations we have helped after floods including colleges, care homes, manufacturers, IT specialists, supermarkets and other retailers, sports clubs, social housing landlords and local authorities, as well as private home owners.

During the flood recovery process, we also work closely with, and on behalf of, insurance companies, and loss assessors, and building surveyors and contractors so flood damage is properly identified and repaired. Our expertise is invaluable to these agencies in assessing what can be saved and what needs to be replaced.

Related SERVPRO Of Mountain View Services

  1. Fire and smoke damage cleaning
  2. Sewage cleaning
  3. MOLD Removal and clean up.
  4. COVID-19 Disinfecting, Sanitizing cleaning.
  5. Trauma clean up.

Flood Damage Clean-Up Process

Once a building has been safely evacuated, work can begin to restore your premises to full operation again. We will first pump all flood water out of the building, using a vacuum tanker if necessary, and assess remaining damage.

Our specialist flood waste teams will then remove all irreparably damaged stock, equipment and room furnishings. Being flooded is a traumatic experience. We always work sensitively and sympathetically with property owners. Nothing is removed without full approval.

Your building will be extensively cleaned with our specialist equipment and professionally inspected for structural damage. The building will then by dried in a carefully planned process to suppress mold and mildew growth and prevent further damage during the drying process.

We use sophisticated professional dryers and dehumidifiers managed in a way that accelerates the drying process while protecting your building. We can also carry out disinfection processes, such as fogging, to eliminate bad odors and bacteria.

Flood Damage Clean Up and Restoration

We offer our flood damage clean up and restoration services across the Bay Area At SERVPRO of Mountain View , Los Altos  we have a highly skilled team who specialize in flood damage restoration for both residential and commercial properties.

water Damage

6/14/2022 (Permalink)

Water Damage Restoration

Water damage has so many sources that it is impossible to consider them all. Common sources include rising water tables from heavy rain, washing machines, dishwashers, backed-up of sewers, faulty sprinkler systems, frozen pipes and leaking roofs. Each situation is unique and requires a different approach, which we are fully equipped to provide. 

Water damaged properties provide a ripe environment for the growth of mold. In order to prevent mold growth, it is imperative that a systemized drying system be initiated. Once started, we will monitor and record the environmental conditions within your property, including the relative humidity, temperature and the moisture content, to ensure that it is drying at an appropriate speed. Once your property is dry to pre-incident levels, we will issue you with a drying certificate so that any building or decorating work required may begin. Please note that if we are doing works to your property, as part of an insurance claim, we will issue the drying certificate to your claims management company as we are not authorized to provide this directly to you.  

SERVPRO Of Mountain View , Los Altos  is an IICRC certified firm, we are trained in Flood and Water Damage Restoration and Applied Structural Drying. We have a diverse inventory of drying equipment to extract water, to dry out the moisture and professional products to restore your water damaged property to pre-incident condition.

Our drying equipment:

We own a wide array of equipment to tackle water damaged, this includes but is not limited to
Significant Dehumidifiers drying units
AIR Movers Drying equipment
Speed Drying Systems
Drying Mat System

What you can expect from us:

Our initial undertakings will typically be to salvage personal items, provide immediate cleaning and sanitation and install any drying equipment to gain control of the internal atmosphere. A Health & Safety assessment will also be completed to ensure the area is safe for you and ready for our team to begin their work.

Any building materials that require effective removal from the property will be determined and detailed in our reports, with a clear understanding as to why barriers to evaporation are indeed required to be stripped out. If any contents have been affected SERVPRO Of Mountain View , Los Altos can confidently assess the extent of damage and inform the Insurance.

 outcome for their possible restoration and store. Examples of items we restore include:

  • Furniture
  • Artwork
    •Soft Furnishings
  • IT equipment and Documents

Our Flood & Water Damage Restoration service requires several stages:

  • We develop an accurate project cost estimate
  • We commence work immediately upon authorization
  • We extract and or pump out water
  • We remove damaged carpets, other floor coverings, skirting boards, plinths, damaged ceilings etc. (if authorized to do so)
  • We remove silt and other solid matter
  • We decontaminate and sanitize all affected surfaces using the appropriate professional products
  • We check and monitor moisture levels in floors, sub floors, walls, ceilings, etc.
  • We install drying equipment and monitor its effect

To find out more about the flood restoration work we carry out, get in touch with our team today on 6507702992 or  A member of our friendly customer service team will assist you with whatever you need.

Emergency Water Damage Services

6/14/2022 (Permalink)

Emergency Water Damage Services Bay Area

Emergency Water Damage Services – You have water damage in your property, what do you do now?

Upon discovering water damage, you should make sure you are safe; keep away from all saturated or wet areas, avoid standing in water and then call SERVPRO Of Mountain View, Los Altos on 6507702992

An experienced IIRCR qualified Water Damage Restoration Technician will answer your call and primarily assist you over the phone.

“All my possessions are wet and completely ruined! Can you save any of them?”

At SERVPRO Of Mountain View, Los Altos we specialize in restoring the damage as “It Never Even Happened” This includes perishable contents too.

If These items ARE normally savable Just ask our specialists what we can do; if we can save it, we will!

Emergency Water Damage Response Services:

Did You Know?

  • Put wet books, documents & photographs in the freezer and allow the water to turn into a solid (ice). This will help prevent the pages from warping and the ink from running, and through the process of Sublimation, the paper can be returned as close as possible to its original condition!
  • Electrolytes in water can carry electrical current! Avoid standing or coming into contact with pools of water inside your property.
  • Never permit the installation of air movers or dehumidifiers if you believe mold to be present. It may circulate the mold around the property making things much worse.
  • There are 3 main types of dehumidifiers. Using the wrong dehumidifier can significantly hold up a drying job! SERVPRO Of Mountain View, Los Altos specialists know their dehumidifiers and can ensure that the drying is conducted as swiftly and safely as possible.

SERVPRO Of Mountain View ,Los Altos  are Here to Assist You Whenever You Need Our Help. Open 7 Days a Week Call 6507702992 or Email  

We Provide a Full Range of Services for Water Damage Throughout Our territory

How To Reduce the Effects of Flooding on Your Business?

6/9/2022 (Permalink)

How To Reduce the Effects of Flooding on Your Business?


According to IICRC, 1 in 3 businesses face the threat of floods. Therefore, it is crucial that business leaders know what to do in the event of a flood.

Being prepared can help you save costs and protect the well-being of your staff. This could involve actions ranging from creating a business continuity plan to providing thorough training to your workforce about how to act in this situation. 

Here at SERVPRO Of Mountain View ,Los Altos , we are a specialist provider of flood restoration services. We help customers in San Francisco Bay area with water damage, and only use non-abrasive solutions to achieve the best results for them.

How to prepare

In this blog, we take a look at some of the ways you can prepare your business for flood damage. It is important to make staff feel that they're welfare is important to you, and that you have proper plans in place if something does go wrong.

Business continuity plan

Writing a business continuity plan helps you to establish what will happen to your company should you be affected by flooding. This could involve things such as where operations will take place, what staff need to do, and how the business will continue to run. 

It is recommended that you create a business continuity plan because the costs of repairing flood damage can be extremely expensive. Having plans in place will help your business operate in a difficult situation, and is something that will impact all of your team.

Additionally, it's a good idea to have this regularly reviewed in case the nature of your business changes and you need to update the plan. Make sure that you have up to date contact details for staff members too, so they are aware of what is happening to the business.

If you find yourself in a situation where you have flood damage, you should call in the professionals to help you. They understand the urgency that is required in these situations, and have the correct knowledge to deal with the problem safely and effectively.

Provide training to employees

Giving training to employees so they know how to act in the event of a flood is good preparation, and will make them feel more confident.

Providing this support to staff is likely to be welcomed, as flooding can be upsetting to experience. It can allow them to understand where their evacuation point is, what the flood risk in their area is, and how they can protect themselves.

As well as training, establishing flood wardens throughout your workforce is another way to help you feel as prepared as possible. These wardens will have the knowledge to help others evacuate the building and to follow the procedures set in a place. 

Having proper flood insurance cover in place is wise, as it could mean the difference between your business surviving or not.

Employers' liability is an insurance cover that all business must possess, which will apply in cases where an employee is hurt in the line of work. Have a look at the Government website for more information about this type of insurance.

It is advised that you talk to your insurance provider about what type of flood cover would be best for you and your individual circumstances. If you live in an area that is prone to flooding, you may wish to have a higher level of flooding insurance in place.

Create a flood plan

Creating a flood plan is vital so that you and staff know what to do should you be impacted by a flood. This could include information about where to evacuate to, as well as who the flood wardens of your business are.

The document must be stored somewhere known to relevant staff members. The information contained in it can make the process following a flood smoother and aid in keeping people calm in difficult circumstances. 

The most important details of the plan should be known to all members of staff, to help you be as prepared as possible. Additionally, make sure to include copies of essential documentation such as insurance policies and safety procedures.

Our cleaning specialists can be on site within the hour in cases of emergency to start work on the flood restoration. They use the latest advanced technologies during the clean and will work diligently to return the site to a safe state.

Protect your work premises

Another way you can prepare your business is by investing in flood prevention for the premises itself. For example, having a store of sand bags is a good idea, as these are both relatively cheap to obtain and can be implemented quickly when you receive a flood warning. 

Depending on how much money you wish to spend, there are modifications that can be made to the building to make it more flood proof. This may involve adding air bricks to the structure of the site, or other similar actions.

There are many other things you are able to do to protect the premises, and it may be worth getting in touch with a local contractor to see what they recommend. Investing the money now in flood defenses can save you in the longer-term from having to repair more significant damage.

Other services to consider

After a flood, mold spores often grow. This is because the atmosphere afterwards gives them the perfect space to thrive, where they can spread quickly throughout the property. 

Should this happen to you, call in specialist mold remediation cleaners to help you. At SERVPRO Of Mountain View, we are knowledgeable.
Our Professional
 accredited, and have extensive experience in tackling mold. .

So as well as flood damage cleaning services, mold remediation may be necessary to if it has started to develop.

Contact us today

For flood damage cleaning services, get in touch with us today on 6507702992 or . Our dedicated customer service team work round the clock to provide excellent support to our customers, and will answer any questions or concerns you have.

How To Reduce the Effects of Flood Damage?

6/9/2022 (Permalink)

How To Reduce the Effects of Flood Damage?


Due to the amount of rainfall, we get in California, it is wise to know how to minimize the effects of flooding in your home.

Actions to prevent flood damage can vary from making your home more flood proof, to having your emergency supplies in order. Undertaking these actions will mean you're as prepared as possible to protect yourself and your loved ones.

Here at SERVPRO Of Mountain View ,Los Altos, we have extensive experience in providing flood damage cleaning services. Should you need our help, we will work hard to restore your home to a safe environment. 

Our dedicated customer service team work round the clock to help you, and are able to answer any questions or concerns you have throughout the process.

How badly can flooding damage homes?

Flooding can have devastating consequences to your home, from causing structural issues to damaging your possessions. 

However, the steps you can take to reduce the effects of flood damage are worth considering, particularly if you live in an area that is prone to flooding.

Should you find yourself in the situation where you have experienced flooding, have a look at this information given by Citizens Advice about how to submit an insurance claim. If you are worried about flooding, having insurance in place may be a good idea.

With that in mind, let's take a look at some of the ways you can protect your home from water harm.

Switch off your mains electricity

When you are notified of a flood, you should switch off your mains electricity if it is safe for you to do so. 

Be careful to avoid water in your property too, as it carries a risk of contaminants and electric shocks. 

To prepare in the instance of a flood, you should make note of where your mains are, and that you know how to safely turn this off.

Switching off the mains will help to protect people in the surrounding area too

Protect your possessions

If you live in an area where the threat of floods is very real, then this is something you should think about.

Moving prized belongings to higher ground out of the way of harm will offer more chance of them being preserved than if they were left exposed to water damage.

It might also be an idea to place important documents such as birth certificates and passports into a box which is waterproof, as well as to make copies. This will give you peace of mind that you have taken action to ensure your important belongings are looked after.

Keep up to date with the flood warnings in your area.

Take care of your home

There are many improvements you can make in your home to help you prepare for a flood. 

For instance, this could include:

  • Keeping gutters clear 
  • Improving drainage 
  • Sealing any cracks in the foundation 
  • Trimming the trees in your garden 
  • Maintaining your roofing

Having measures such as these in place can make the impacts of flooding lesser. Some of these jobs are ones required for regular maintenance, such as keeping guttering clear of build-up. 

As well as installations, monitoring your property for signs of damage or issues is wise. This will alert you to any potential problems and enable you to fix them before becoming a victim of flooding. 

It could also save you money from more significant repairs that may need to be done if you have not made these changes to the building. Please note that some of these changes could be costly.

Make the most of the space you have

One option to minimize flood damage is to work on the landscape of your property. This could involve sloping grass from your property so that water goes away from your house when it falls rather than penetrating the building's interior.

Additionally, you should make sure not to cut grass excessively. This is because it can help suck up rainfall, which may benefit you in the event of a flood.

Though it could cost you a penny.

Prepare emergency supplies

Inside your emergency supply could be the following items:

  • Food 
  • Clothes 
  • Blankets 
  • Medicine 
  • Insurance documents & emergency numbers

Having a kit prepared can make you feel less stressed at the thought of flooding occurring and means you are one step ahead.

If you have assembled the items for your family, you will be safe in the knowledge that you are taking precautions to help them.

Flood damage cleaning specialists

Our technicians at SERVPRO of Mountain View,Los Altos are always here to help you if you experience flooding. They have dealt with this in all manner of settings, and have the expertise to clean up your home.

Prior to the clean taking place, we will perform a risk assessment to assess any potential hazards. Work can then begin, and you can rest assured that the team will not leave the site unless you're happy with the work undertaken. 

Throughout the process, our friendly support team are here for whatever you need. Operating 24/7, 365 days a year, customer satisfaction is always our priority.

Sometimes if you have been affected by flood damage, mold growth may occur. We offer effective mold remediation services too.

Get in touch

To find out more about the flood restoration work we carry out, get in touch with our team today on 6507702992 or  A member of our friendly customer service team will assist you with whatever you need.

Water Damage Detection

3/21/2022 (Permalink)

Water Damage Detection

By using quality hardware, moisture detection and thermal equipment specifically designed for use with water damage repair we identify not only the source but also the extent of any water damage that may have been caused. Also, if there is any potential of secondary damage hidden from the naked eye that could form in the shape of mold spores, dry rot, structural cracking or fire risk.

What can SERVPRO OF Mountain View do for you?

SERVPRO Of Mountain View, Los Altos is a national drying company who deal with flood restoration in Mountain View, Los Altos, Los Altos Hills on a daily basis. Our experts will firstly trace and rectify the source of the water by non-destructive testing where possible before we carry out any restoration work.
The surrounding area will be made completely safe and a risk assessment will be carried out to insure safety environment.
All materials will be fully dried to the accepted California  Standard moisture content levels.
The immediate and surrounding area will be restored to the pre-incident condition.
Detect any further water leaks and eliminate it .
In the event of an emergency we are on site with 30 mins.
Complete Water Damage Repair And Flood Restoration Service Mountain View ,Los Altos, Los Altos Hills  .
We can relocate and store your furniture , carpet at our private insured storages .

Why Choose SERVPRO OF Mountain View?

SERVPRO Of Mountain View, Los Altos fleet of fast response vehicles is based in Mountain View meaning we can be on site within 30 mins of an incident in the whole area, this means limiting secondary damage (water damage, mold removal, fire restoration damage) to your property, we restore to preloss condition. We can provide you with a total restoration service from initial first aid work through controlled drying of your premises as required. We deliver a comprehensive range of disaster restoration services in the area and through the Bay area for homeowners and commercial clients. As restoration experts in damp Investigations, moisture behavior and leak detection services SERVPRO Of Mountain View, Los Altos provide a single-source solution for number of clients.
Please do not hesitate to contact us on 650-390-8400 or email us on for any help.
Remember we are the Faster for any Disaster.


5/10/2021 (Permalink)




When your home or business is damaged by water, it is important that everything is dried in a timely manner. Water tends to migrate to unseen areas of the property causing potential secondary damages such as mold and rot. Executing a timely drying or removal of water plan will help minimize further damage to your home or business. The question is however:

How can we tell if things are dry if we can’t see it or touch are wet? To get an accurate picture of your water damage situation, and determine where the water has traveled, and how deep it has gone, we at SERVPRO of Mountain View/Los Altos/Los Altos Hills use a variety of moisture meters and other exploratory equipment.

There are 3 types of moisture meters:  

pin,  pinless and pin/pinless all in one. Additionally, some meters can be equipped with a connection option to add accessory probes that can be inserted deeper into a surface for more accurate core or depth readings.  They all work on the same basic principle.  Moisture conducts electricity.  These tools essentially test the strength of an electrical connection.  Moisture/water conducts electricity perfectly.  The stronger the connection,  the wetter the material.  Our staff can even use Infrared cameras that rely on the notion that wet materials/areas not only conduct electricity better, but they also tend to be cooler.  Infrared cameras give us an better insight on where to look for moisture.        

If your home or business is struck with a disaster, calling a professional company is recommended. 

About SERVPRO of Mountain View/Los Altos/Los Altos Hills

SERVPRO of  Mountain View/Los Altos/Los Altos Hills   specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

water Damage

5/10/2021 (Permalink)

"Like it never even happened." - Image of wet floor. water Damages

SERVPRO Of Mountain View/Los Altos/Los Altos Hills Restoration is a well-established water damage restoration company operating across the Bay Area in Mountain View, Los Altos and Los Altos Hills.

Get us to include any or all of the following as part of your water damage repair and restoration service:

-Minimizing the initial impact water damage

-Cleaning and repairing all lasting effects

-Removing mold and providing structural drying

-Property sanitization services

All work required for water or flood repair

Comprehensive restoration and refurbishment to return your property "Like it never even happened." 

You can count on Our 24/7  emergency response. We guarantee that, in the event of a water damage or flood damage emergency, we can be on-site within 30 Minutes  of your call. Whether you are experiencing water-related problems in your home or office, SERVPRO Of Mountain View/Los Altos/Los Altos Hills  is here to help you.

As flood restoration specialists

5/10/2021 (Permalink)

Flood Damages flood restoration specialists

As flood restoration specialists,

SERVPRO Of Mountain View/Los Altos /Los Altos Hills, offer a fast response flood damage cleanup service for jobs large and small. Rapid response is of the utmost importance in any disaster situation, including flooding.
Here at SERVPRO Of Mountain View/Los Altos /Los Altos Hills , we believe that the quicker you can have a team of specialist flood damage restorers on site, the more likely it is that the loss/risk will be reduced considerably. That’s why we offer a 24/7 emergency  response.
If a major flood disaster has caused extensive damage to your home or business, you can rely on SERVPRO Of Mountain View/Los Altos /Los Altos Hills to respond swiftly and professionally, Our Job includes the decontamination and drying of flood water damaged properties and contents, as well as odor removal, speed drying and building repairs.

water Damage

5/5/2021 (Permalink)

''Like it never even happened." - Image of wooden ceiling QUESTIONS TO CONSIDER DURING A WATER LOSS-


Water damages can be extremely scary. When water overruns and flows in the interior of your home, you are likely to have many questions. Your first impulse might be to try and fix things on your own, but any significant flood event requires professional help. You might ask yourself, "Who should I call?" For major plumbing problems, a plumbing contractor can come to your home and repair the problem. For help with the cleanup and restoration, a local water mitigation company in Mountain View, Los Altos/Los Altos Hills, will have the resources and the personnel to minimize property damage. Technicians will arrive at your home in a matter of hours. They will use advanced equipment and hard-earned knowledge to restore your home to its proper condition. 

The Question of Insurance Coverage 

Water damage in your home inevitably becomes a financial issue. You will need to repair and replace items and there will be expenses for restoration services. To get the best information, it is vital that you call your insurance agent. Generally speaking, so long as the water disaster was unexpected and sudden, your homeowner's policy will cover some or all of the following expenses: 

  • Damage to the structure of your home 
  • Damage to personal items 
  • Costs to fix the source 
  • Costs for restoration services 

A flood that originates from the outside of your home is typically not covered. For this you need specific coverage for the overflowing of water into your house. 

The Question of a Complete Restoration
How do you determine when your home has been completely restored after water damage? You should make sure all standing water has been removed from impacted areas. It is important to ensure the area has been dried out properly. This can be difficult to determine, so be sure to ask the company doing your cleanup. A reputable franchise will give you an honest answer. Also, pay attention to any lingering odors and insist those are addressed.
A flood in your home is a troubling event. You can overcome this temporary problem with quality help from professionals. 

SERVPRO of  Mountain View, Los Altos/Los Altos Hills is here to help relieve the stress during this traumatic event. We are available 24-7 to assist you in your needs. (650) 770-2992 

Drying walls

5/3/2021 (Permalink)

Drying walls Drying walls affected from water leak

Dry Out

It's important to know how to dry out wall after water damage. It's not an easy thing to do but it is critical. Water damage that is left unattended can lead to costly and dangerous structural damage and to harmful mold and mildew growth. Unfortunately, water damage can happen easily. Old buildings may have leaky pipes or cracked tiles in the bathroom. Even in new buildings, extreme temperatures can cause pipes to burst and flood an interior.

To Dry  Out a Wall.

Natural ventilation is one alternative for drying out a wall. It is definitely the least expensive, assuming you don't run into problems. However this method is time consuming and mold is a fast growing organism that can spread while you wait for the walls to dry. 
That's why we are always here to fix it
"Like it never even happened."

Mountain View, Los Altos, Los Altos Hills 24 Hour Emergency Water Damage Service

3/8/2021 (Permalink)

SERVPRO of Mountain View/Los Altos/Los Altos Hills is available 24 hours a day, 7 days a week for water emergencies, no matter how large or small. When you are dealing with water damage, immediate action is crucial to avoid additional damages. Any delay can greatly increase the severity of the water damage.

In case of a water loss, shut off water supply and call us at (650) 770-2992! Our experts will ask questions regarding your water damage emergency to help guide you through this crisis, provide the next steps you can take while waiting for the response team to arrive, and what equipment and resources to bring.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Is there standing water?
  • How many rooms are affected?